CASE STUDY

Case Study: Eradicating Persistent Rodents at Dixon Central Shopping Centre, Sydney CBD

Client: Dixon Central Shopping Centre
Location: 1 Dixon St, Sydney NSW 2000
Industry: Retail & Hospitality
Challenge: Chronic rodent infestation unresolved by 3 prior Sydney pest control companies

Client Background

Dixon Central Shopping Centre, a bustling hub in Sydney’s Chinatown district, houses 45+ retail stores, eateries, and a basement loading dock. Despite its prime location, the centre faced escalating rodent activity, with tenants reporting droppings in stockrooms, gnawed packaging, and negative customer reviews. After three failed attempts with other providers, management turned to Safe Pest Control for a permanent solution.

The Challenge

• Ongoing Infestation: Rats exploited the building’s aging infrastructure, evading previous treatments.

• High-Risk Zones: Basement waste areas and rooftop HVAC systems served as rodent highways.

• Business Impact: Health inspection warnings, tenant complaints, and reputational damage.

Our Approach: Precision Over Pesticides

Comprehensive Inspection

Thermal imaging identified 14 entry points in roof voids and basement walls.

Motion-sensor cameras revealed rats accessing kitchens via grease ducts.

Tailored 6-Week Program

Phase 1 (Week 1-2): Seal entry points with steel wool and mortar; install tamper-proof bait stations in hotspots.

Phase 2 (Week 3-4): Sanitise waste areas; train staff on bin management to remove food sources.

Phase 3 (Week 5-6): Monitor activity with IoT sensors; replace bait with non-toxic deterrents.

Ongoing Protection

• • Quarterly inspections + 24/7 emergency callouts.

  • Tenant education portal with rodent-proofing checklists.

The Results

• 95% Reduction in Rodent Activity within 6 weeks (traps went from 40+ catches/week to 2).

• Zero Health Violations in follow-up inspections by City of Sydney Council.

• Long-Term Success: 12 months later, Dixon Central remains rodent-free, with tenants praising the improved hygiene.

Client Testimonial

“After years of failed ‘quick fixes,’ Safe Pest Control finally solved our nightmare. Their team didn’t just lay traps—they transformed how we manage pests. The rooftop sealing alone was a game-changer!”
— James Lee, Facilities Manager, Dixon Central

Why This Worked

• Root-Cause Focus: Addressed structural vulnerabilities, not just symptoms.

• Technology + Tradition: Combined thermal imaging with hands-on exclusion techniques.

• Collaboration: Worked with cleaners, tenants, and management to sustain results.

Safe Pest Control’s Takeaway:
Rodents in Sydney’s CBD demand more than baiting—they require a strategic, systems-based approach. By blending innovation with relentless follow-up, we turned a failing site into a pest-free success story.

Facing a Similar Issue?
Contact us TODAY to book your free inspection.

Because in Sydney’s heart, every pest-free day means thriving businesses and happier shoppers. 🏙️🐀🚫